Stakeholder Engagement
We deeply value our ongoing dialogue with a diverse group of stakeholders, whose input helps us prioritize material issues; inform our strategic programs; chart a path for future innovation; and continually improve our products, operations and services. Stakeholder engagement provides unique perspectives that enable us to more holistically identify risks, develop solutions and understand our impact—all vital information for building and evolving our business and sustainability strategies.
Below are our key stakeholder groups and examples of how we engage with each.
Customers |
Suppliers |
|---|---|
Customer-led advisory committees; focus groups; customer satisfaction surveys, individual meetings |
Supplier forums; surveys; workshops; supplier web portals; mentoring |
Shareholders, Investors, Analysts |
Employees |
Annual meeting of shareholders; quarterly conference calls; road shows; plant tours; individual meetings |
Performance Management Process; union-management forums and work councils; consultations; trainings |
Communities & Non-Governmental Organizations |
Industry Partnerships & Associations |
Community needs assessment for specific projects; donations and sponsorships; joint events; conferences; official meetings |
Association memberships; leadership of/participation in committees and working groups; technical support on regulatory and policy issues; standardization; perception survey |
Labor Unions |
Academia |
Surveys; negotiations; forums |
Joint research and sustainability projects; scientific committees; internships; lectures; in-kind donations |
Job Applicants |
Sustainability Groups |
Social media; job fairs; online recruitment channels; partnerships with universities and technical schools; internship/mentoring programs |
Meetings, conference calls; conferences |
Social Development Organizations |
|
Partnership discussions; informal informational meetings; employee volunteering; training sessions; lectures; workshops; donations and sponsorships |
|