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Bombardier Kicks Off the New Year by Increasing Support for Customers at Two Major Events

January 18, 2013 Montréal Aerospace,  Press Release

  • Bombardier Customer Services to deploy additional Field Service Representatives and a Mobile Response Party to Washington, DC for the Presidential Inauguration and New Orleans for the NFL Super Bowl.
  • Field Service Representatives will also be ready to support customers at events around the world throughout the year.

Bombardier Aerospace announced today that it will offer additional on-site technical support for Bombardier’s business aircraft operators attending the 57th U.S. Presidential Inauguration in Washington, DC and the 47th NFL Super Bowl celebrations in New Orleans, Louisiana.

From Friday, January 18 to Monday, January 21, Bombardier will have two field service representatives (FSR) and a Mobile Response Party (MRP) stationed at Landmark Aviation at Dulles International Airport in Virginia for the Presidential Inauguration of U.S. President Barack Obama. The two FSRs and the MRP are equipped to provide on-site support to customers based at Dulles International Airport, Washington National (KDCA), Manassas Regional (KHEF), Baltimore-Washington International Thurgood Marshall Airport (KBWI)  and any airfields within a 60 mile radius of Dulles, VA.

In addition to the support for the Inauguration, an FSR and a MRP with two technicians will be on standby at Landmark Aviation at Lakefront Airport (KNEW) in New Orleans to provide technical support services for Learjet, Challenger and Global aircraft operators throughout the length of the Super Bowl festivities. The FSR and MRP will also be able to support customers located at Louis Armstrong New Orleans International Airport (KMSY) and any airfields within a 60 mile radius of New Orleans. Parts Services representatives will be able to accommodate customers with access to spare parts inventory located at Bombardier’s Chicago parts hub.

“The U.S. Presidential Inauguration and the Super Bowl are two of this year’s largest events in the U.S., and Bombardier will be there to ensure every one of our customers has a seamless travel experience,” said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. “Providing on-site support at events like these is part of our commitment to deliver world-class service and support. We want our customers to know that we are ready for them when needed year-over-year.”

Bombardier has a long history of providing on-site service and support to its customers at events around the world. The company has offered customers extensive support at the 2012 Summer Olympic Games in London, the 2010 FIFA World Cup in South Africa, the 2010 Winter Olympic Games in Vancouver, the Inauguration of U.S. President Barack Obama in 2009 and the 2008 Summer Olympic Games in Beijing.

Furthering support at events in countries around the world

In 2013, the U.S. Presidential Inauguration and NFL Super Bowl are only two of many celebrations where the Bombardier Customer Services team will be on hand to facilitate access to the company’s support services.

This year, Bombardier’s Customer Services team will also be ready for other major events such as the Rio de Janeiro Carnival (February 8 – 12), Daytona 500 (February 24), Kentucky Derby (May 4), Formula One Grand Prix in Monaco (May 24-26), Formula One Grand Prix in Montréal (June 7-9), FIFA Confederations Cup Tournament Celebrations in Brazil (June 15-30), Abu Dhabi Formula One Grand Prix (November 1-4) with more to come.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America indexes. In the fiscal year ended December 31, 2011, we posted revenues of $18.3 billion USD. News and information are available at or follow us on Twitter @Bombardier.

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For information

Mark Masluch
Bombardier Aerospace

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