Our Product Innovation Lifecycle

Creating the leading mobility solutions for our customers and society requires an enormous amount of thought, time and collaboration. We operate according to a thorough Product Innovation Lifecycle, a process that ensures we are innovating at every stage to meet and exceed customer expectations and produce the most sustainable and high-performing solutions in the market, while mitigating the risks of new technology introduction. 

Design

We closely engage with our customers during the design phase to understand their priorities and build products that address them. At the core of our Product Innovation Lifecycle lie two key approaches: EcoDesign and Design for Safety (DfS). By considering environmental and safety factors at the outset, we can identify innovative design solutions to challenges that may arise at every stage of the product lifecycle.

EcoDesign

Approximately 80% of the environmental impact of both rail vehicles and aircraft is determined at the design stage, so we consider the EcoDesign approach a keystone of our product development. We design all of our new products according to EcoDesign principles.

Our EcoDesign approach consists of the following elements:

  • Applying a Lifecycle Perspective
  • Maximizing Recyclability and Recoverability 
  • Eliminating Hazardous Substances 
  • Investing in Technologies 
  • Involving Suppliers 

Design for Safety

The DfS approach guides us in evaluating and addressing the safety of our products. One part of DfS, for example, is our Design Guideline for Interior Passenger Safety, which we use to ensure that all of our passenger rail vehicles offer optimal crash safety. These guidelines take into account passengers of every possible size and in any position (seated or standing) and apply the latest knowledge and technology in passenger injury, trajectories and impact characteristics.

Supply Chain and Production

Even before designs are finalized, we go through a rigorous process to identify and source the best suppliers, materials and technologies to bring those designs to life. Our suppliers are critical to bringing each innovation to life. We are also leading the development of industry-wide standards for responsible sourcing and reporting.

Manufacturing & Testing

We care for our employees’ health and safety and for the environment at every stage of the manufacturing process. This includes rigorous product testing prior to entry-into-service to make sure our products perform as designed and adhere to all compliance regulations, such as the required extended test program for a clean sheet design like the CSeries aircraft or a set of pre-delivery tests on an established program like the Challenger 605 aircraft.

Product Use & Maintenance

We want our customers to get the most out of our products – including reliability, a safe and pleasant passenger experience and best-in-class environmental performance. We have placed a particular emphasis, on expanding the reach of our service centres so that our customers can have more direct access to Bombardier support. By staying connected with our customers, we not only ensure that they have the technical assistance they need, but we also learn more about the challenges they face every day, which helps us, in turn, improve the quality and delivery of our products.

In addition to training our own employees, we extend training opportunities to other aviation and rail professionals to ensure that they understand the features of our products and can operate them safely. Since 1996, we have promoted safety awareness and a culture of proactive accountability among our employees and the aviation industry at large through our Safety Standdown program, the industry’s most respected forum on aviation safety. 

Also, to ensure transparency with our customers and other stakeholders, we report on the environmental profiles of our products through Environmental Product Declarations (EPDs). 

End-of-Life

Our aim is for all of our new products to be 100% recoverable by 2025. Today, more than 95% of the materials in our rail vehicles and approximately 85% of the material in our aircraft are recoverable. We are working with industry organizations and our suppliers to increasingly use recoverable resources as well as materials that are easier to separate and disassemble for a second life, as specified in our EcoDesign approach.