Stakeholder Engagement

We deeply value our ongoing dialogue with a diverse group of stakeholders, whose input helps us prioritize material issues; inform our strategic programs; chart a path for future innovation; and continually improve our products, operations and services. Stakeholder engagement provides unique perspectives that enable us to more holistically identify risks, develop solutions and understand our impact—all vital information for building and evolving our business and sustainability strategies.

Below are our key stakeholder groups and examples of how we engage with each.

Customers

Suppliers

Customer-led advisory committees; focus groups; customer satisfaction surveys, individual meetings

Supplier forums; surveys; workshops; supplier web portals; mentoring

Shareholders, Investors, Analysts

Employees

Annual meeting of shareholders; quarterly conference calls; road shows; plant tours; individual meetings

Performance Management Process; union-management forums and work councils; consultations; trainings

Communities & Non-Governmental Organizations

Industry Partnerships & Associations

Community needs assessment for specific projects; donations and sponsorships; joint events; conferences; official meetings

Association memberships; leadership of/participation in committees and working groups; technical support on regulatory and policy issues; standardization; perception survey

Labor Unions

Academia

Surveys; negotiations; forums

Joint research and sustainability projects; scientific committees; internships; lectures; in-kind donations

Job Applicants

Sustainability Groups

Social media; job fairs; online recruitment channels; partnerships with universities and technical schools; internship/mentoring programs

Meetings, conference calls; conferences

Social Development Organizations

Partnership discussions; informal informational meetings; employee volunteering; training sessions; lectures; workshops; donations and sponsorships