Flexjet Appoints New Owner Experience Officer
Lori Carr brings more than 25 years of world-class customer service expertise to company’s newly created position
Flexjet, one of the world’s most exclusive fractional jet ownership companies, is proudto announce the appointment of Lori Carr as its first Owner Experience Officer. In this newly created position, Carr is responsible for driving growth and business performance by developing and executing highly personalized, end-to-end experiences for Flexjet’s valued owners.
“Flexjet is passionate about providing the ultimate owner experience and again proves its commitment with the creation of this new position,” said Deanna White, President, Flexjet. “Lori’s leadership and strategic thinking are perfectly aligned with Flexjet’s vision of reimagining the ownership experience, focusing on enhancing service offerings and amenities to provide moments of delight before, during and after every trip.”
Ms. Carr has been working in the realm of client experience for the past 26 years, consistently demonstrating her exceptional ability to create, articulate and affect a customer-centric culture to increase consumer satisfaction, loyalty and lifetime value. Most recently, Carr served as President of her own consulting practice, Lori Carr & Associates, working with senior executives at highly recognized brands such as MetLife, Crabtree & Evelyn and TheStreet.com to advise on the development, sales and implementation of leading customer-focused strategies and tactics. She also previously worked in the aviation industry through her consulting work for North Star Aviation, a fixed-base operator offering charter flights.
“Flexjet’s exceptional personal service is already regarded as the standard by which others in the private jet industry are measured,” added Ms. Carr. “I am beyond thrilled to join the team and help elevate the brand to even greater heights, and am confident our combined efforts will spotlight Flexjet as the partner of choice for today’s discerning private jet traveler.”
Carr is also a published author, public speaker and has completed a number of prestigious leadership training programs. She is a graduate of Northeastern University in Boston, Mass., where she earned a Bachelor of Science Degree in Business Administration.
For more information about Flexjet, please call 1-800-FLEXJET or visit www.flexjet.com.
Richardson, Texas-based Flexjet—a division of Bombardier, the world’s largest business aviation manufacturer—first entered the fractional jet ownership market in 1995. Flexjet now offers whole aircraft ownership and management, fractional jet ownership, jet cards and charter brokerage services. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, and Flexjet is the first and only company to be honored with its 14th FAA Diamond Award for Excellence. Flexjet’s fractional program fields an exclusive family of Bombardier business aircraft—the youngest in the fractional jet industry with an average age of approximately five years—including the Learjet 40 XR, Learjet 45 XR, Learjet 60 XR, Challenger 300 and Challenger605 business jets. For more details on innovative programs and flexible offerings, visit www.flexjet.com.
Flexjet has an approved fractional ownership program pursuant 14 C.F.R. Part 91, Subpart K, and manages flights for individual aircraft owners under Part 91 whole aircraft management program. All other flights (e.g. Flexjet 25 jet card program, charter brokerage program, etc.) are provided by certificated air carriers in accordance with applicable laws and regulations, as Flexjet is not an air carrier.
The Flexjet 25 Jet Card Program is operated under Part 135 by Jet Solutions, LLC, a U.S. air carrier. Flexjet acts as an agent for Jet Solutions, LLC, in connection with the Flexjet 25 Jet Card program. Flexjet acts as an agent for the customer with on-demand charter broker services when arranging transportation operated under Part 135 by U.S. air carriers.
Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.
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Bombardier, Challenger 300, Challenger 605, Flexjet, Flexjet 25, Learjet 40, Learjet 45, Learjet 60 and XR are trademarks of Bombardier Inc. or its subsidiaries.