Customer Services and Support
Strong U.S. Presence with Global Reach
At Bombardier Aerospace, thousands of employees are dedicated to setting new standards of customer care and aircraft availability in the United States and around the world. Confidence and trust must be earned, every day, everywhere. That begins with a strong service and support network for our customers based in the USA and extends around the world to the places our customers travel for work and pleasure.
Around the clock and around the world, keeping your aircraft flying and your business profitable is our number one priority. To do this, Bombardier offers the following services and support to our customers based in the United States:
- 24/7/365 support through four Customer Response Centers in Wichita, Montreal, Toronto and Mirabel;
- Nine wholly owned service centers in Amsterdam, Dallas, Fort Lauderdale, Hartford, two in Tucson, West Virginia, Wichita and Macon;
- Bombardier aircraft training offered through a company-owned training centers in Montreal and Dallas;
- Two Parts Distribution Centers in Chicago and Frankfurt;
- 56 Authorized Service Facilities in 28 countries;
- A team of field service representatives around the world ready to provide on site technical support and AOG coordination;
- Mobile response teams that can be deployed from our global service centers at a moment’s notice;
- Bombardier’s one-of-a-kind PartsExpress airborne parts delivery service
Ongoing Service and Support Improvements
We are constantly investing in our network to strengthen the service and suport we offer customers around the globe. Recent enhancements include:
- A new company-owned aircraft service center in Macon, Georgia and newly expanded Tucson facility
- Bombardier’s first wholly-owned European service center in Amsterdam
- The opening of a Regional Support Office (RSO) in India
- Free circulation of parts at our Frankfurt super-warehouse
- The creation of mobile response teams in North America, Europe and the Middle East
- The addition of simulators at new locations in our worldwide training network
- The launching of Bombardier’s PARTSEXPRESS airborne parts delivery service in North America and Europe
Around the clock, around the world, we never stop working to keep your aircraft flying.
