Customer Services
World-Class Standards
At Bombardier Aerospace, thousands of employees are dedicated to setting new standards of customer care and aircraft availability worldwide. We know that your confidence and loyalty must be earned, every day, everywhere. That’s why we deliver non-stop customer services, from aircraft purchase to entry into service and beyond.
Keeping your aircraft flying and your business profitable is our number one priority. When a Bombardier aircraft needs attention, our service professionals team up to provide focused customer care and minimize the impact on your operations.
Global Infrastructure
Quality service is always close at hand through our network of strategically located:
- Regional support offices
- Customer maintenance service centres
- Parts distribution centres and depots
- Training facilities
This network includes both Bombardier-owned and Bombardier-authorized service facilities worldwide. Our service professionals speak our customers’ language and share their sense of urgency.
Ongoing Support and Service Improvements
We are constantly investing to strengthen the experience we offer customers around the globe. For example, we recently:
- Inaugurated high-volume aircraft parts distribution centres in Chicago and Frankfurt
- Opened aircraft parts depots in Dubai, Sydney, Beijing and Tokyo
- Increased our service capacity in Dallas
- Integrated our 24/7 Customer Response Centre network to provide comprehensive trouble-shooting and support expertise through single point of contact
- Enhanced our worldwide services by adding authorized service facilities and field service representatives in more regions
Around the clock, around the world, we never stop working to keep your aircraft flying.
