Michel Ouellette was most recently named Vice President, Aircraft Programs & Customer Services for Bombardier Business Aircraft where he is responsible for Business Aircraft Customer Services and all aircraft programs currently in production.
He is a dynamic senior executive with extensive aerospace experience who is focused on operational excellence, the highest levels of customer satisfaction, and on the foundation of all businesses: people.
Michel started his career at Bombardier Aerospace in 1990 as a mechanical engineer in the experimental engineering department. In 1997, he assumed management of the wind tunnel experimental group and subsequently occupied different management positions in Core Engineering and with the Commercial Aircraft business unit.
In 2004, he joined the Challenger aircraft team and held the roles of Director, Engineering and Director, Paint Shop and Wiring Fabrication. In 2006, he was appointed General Manager of the Challenger 300 aircraft program. In this role, he managed operations, including the final assembly and interior completion lines, as well as deliveries of Challenger 300 aircraft.
In 2009, Michel was promoted to Vice President & General Manager, Challenger aircraft programs, and he assumed overall responsibility for all Challenger aircraft programs. During his time in this role, he was instrumental in implementing various lean manufacturing projects that led to significant efficiency gains and customer satisfaction while driving employee engagement to new heights.
In April 2013, Mr. Ouellette served as Vice President & General Manager, Global Aircraft Programs. He was responsible for the flagship Global 5000 and Global 6000 aircraft programs, the entire life cycle of Global aircraft, and assembly sites in Toronto and Montréal.
In January 2014, Michel led the Customer Services & Specialized and Amphibious Aircraft division. He was responsible for the overall customer service network for both business and commercial aircraft, including Parts Services, Customer Services and Support for Business and Commercial Aircraft, Aircraft Service Centres, Aircraft Training, Sales, Marketing and Service Programs, as well as specialized and amphibious aircraft.
A native of Montréal, Québec, Canada, Michel Ouellette holds a Bachelor's degree in Mechanical Engineering from McGill University (1990), in Montréal. Mr. Ouellette enjoys family time with his wife and three daughters.