Éric Martel was appointed to his current position as President of Bombardier Customer Services & Specialized and Amphibious Aircraft in August 2011. Under his leadership, the Customer Services team has expanded its international services footprint, generated significant and sustained revenue growth, and improved the Company’s rankings in customer surveys.
Mr. Martel brings with him a wealth of knowledge in the aerospace industry. Before joining Bombardier, he held different senior positions in manufacturing, engineering, procurement and maintenance & overhaul within the aviation industry.
First joining Bombardier in 2002 as Vice President, Operations - North America for Bombardier Transportation, he led a successful reorganization and transformation.
Following the many achievements and success achieved at Bombardier Transportation, in 2005, Mr. Martel’s mandate was extended to include Bombardier Aerospace when he was appointed Vice President, Challenger Programs and Dorval Plant. He undertook the complete transfer of the Challenger jet operations from Tucson to Montréal. Mr. Martel then assumed various senior management roles in the Business Aircraft unit, including the role of Vice President and General Manager, Challenger and Global Product Lines while overseeing the Global Completion Centre. Under his leadership, Bombardier’s completion business became profitable, and significant improvements were made on product quality and on-time delivery.
In 2008, he was appointed Vice President, Quality, Achieving Excellence System and Transformation for Bombardier Aerospace and led the Company’s transformation by implementing the Achieving Excellence System and evolving a solid quality culture across the organization. In December 2010, as Senior Vice President, Commercial Aircraft, he led aircraft Programs for all of Bombardier Commercial Aircraft.
Mr. Martel is a graduate of Laval University in Québec City, Canada, where he received a Bachelor’s Degree in Electrical Engineering (1991). Mr. Martel is currently based in the Montréal area—where he resides with his wife and three children.y in Quebec City, Canada where he received a Bachelor’s Degree in Electrical Engineering (1991). Mr. Martel is currently based in the Montreal area—where he resides with his wife and three children.